Returns, Refunds & Cancellations Policy

This policy explains your rights to cancel, return, or receive a refund for orders placed with Graphe Kingdom Press (operated by Wade McLennan, sole trader), in line with UK consumer law. It should be read alongside our Terms and Conditions.

1. Digital downloads (eBooks, PDFs, teaching/ministry resources, etc.)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

You normally have a 14-day right to cancel a purchase of digital content made online.
However, because digital content cannot be “returned” once accessed, this right ends as soon as download or access begins — provided you have given express consent to immediate supply and acknowledged that you are giving up your cancellation right. We ask for this consent at checkout before releasing your download.
If you have not given this consent, and you have not yet accessed or downloaded the content, you may cancel within 14 days of purchase for a full refund. Contact us at admin@graphekingdompress.com to cancel.
Once you have downloaded or accessed a digital product with your consent as above, the sale is final and no refund will be given, except where the product is faulty, corrupted, or materially not as described (see Section 4).

2. Physical books and merchandise

If you order physical goods (printed books, apparel, or other merchandise):

You have the right to cancel your order within 14 days starting the day after you receive the goods, without giving a reason (Consumer Contracts Regulations 2013).
To cancel, contact us at admin@graphekingdompress.com before the 14-day period ends.
Once you’ve told us you’re cancelling, you have a further 14 days to return the goods to us, in a saleable condition, at: 4 Drawlings Close, St. Mellons, Cardiff, Wales, CF3 5RB, United Kingdom.
Unless the goods are faulty, you are responsible for the cost of returning them, unless we have stated otherwise.
We will refund you within 14 days of receiving the returned goods (or evidence you’ve sent them), using the original payment method.
We may make a deduction from the refund if the value of the goods has been reduced by unnecessary handling on your part beyond what’s needed to check the item.

Exceptions to the right to cancel include personalised items, items made to your specification, and sealed items unsealed after delivery (where applicable to hygiene or similar goods).

3. Subscriptions

If you purchase a subscription or membership product:

You have a 14-day cooling-off right when you first subscribe, starting from the date you sign up. If you cancel within this period before making use of any digital content included, you will receive a full refund of your first payment. If you have already accessed digital content within that period with your express consent (see Section 1), the digital-content waiver may apply to that portion of your subscription.
You may cancel your ongoing subscription at any time by emailing admin@graphekingdompress.com. Cancellation stops future billing from the end of the current billing period — we do not provide partial refunds for the remainder of a period you’ve already paid for, unless required by law.
We will give you clear advance notice before your subscription renews or if pricing changes, and a straightforward way to cancel, in line with current and forthcoming UK subscription contract rules under the Digital Markets, Competition and Consumers Act 2024.
If a renewal payment is taken and you did not intend to renew, contact us promptly at admin@graphekingdompress.com — you may be entitled to a refund under the applicable renewal cooling-off rules.

4. Faulty, damaged, or incorrect items

Regardless of the above, under the Consumer Rights Act 2015, you’re entitled to a repair, replacement, or refund if:

a digital product is faulty, does not match its description, or is not fit for purpose (for example, a corrupted file, or content materially different from what was advertised); or
a physical product (book or merchandise) arrives damaged, faulty, or different from what you ordered.

Please contact us at admin@graphekingdompress.com with your order number and details of the issue as soon as you notice it, and we will put things right — typically by re-sending the file, replacing the item, or issuing a refund.

5. How refunds are processed

Approved refunds are issued to the original payment method used at checkout, via Stripe or PayPal.
Please allow up to 5–10 working days for the refund to appear, depending on your bank or card provider.
We do not offer cash or bank transfer refunds for card or PayPal payments.

6. How to request a cancellation, return, or refund

Email us at admin@graphekingdompress.com (or call +44 7346 813956) with:

your order number;
the item(s) or subscription concerned;
the reason for your request (cancellation, fault, or other issue).

We aim to respond within 2 working days.

7. Contact us

Wade McLennan, trading as Graphe Kingdom Press
4 Drawlings Close, St. Mellons, Cardiff, Wales, CF3 5RB, United Kingdom
Email: admin@graphekingdompress.com
Phone: +44 7346 813956
Website: https://GrapheKingdomPress.com